- Find your license key in your purchase receipt email, or in your customer portal.
- Click the InboxExport icon in Chrome.
- Under Your plan, paste the key and click Activate.
- The badge at the top changes to your plan, and the longer date ranges unlock.
If the key isn’t accepted
| Message | What to do |
|---|---|
| Not recognised | Copy the key again from your receipt, with no spaces before or after it. |
| Already active on the maximum number of browsers | Each key works in two browsers at once. Click “Remove key” in the extension on a browser you no longer use, then try again. Can’t reach it? Contact support. |
| Expired | Your subscription has ended. Renew it in the customer portal; the same key starts working again. |
| Could not reach the license server | Check your internet connection and try again. |
How often the extension checks your key
At most once a day, when you open the extension. If it can’t reach the license server, your plan keeps working for 3 days. After you change plans, click Check again to pick up the change straight away.