Pricing
Every plan exports the same files. Higher plans go further back and include more about each customer. Start free, no card needed.
No card needed
$0
forever
$9.97
per month
Saves 42% vs paying weekly
$15.99
per month
Saves 20% vs paying weekly
$21.97
per month
Saves 37% vs paying weekly
Full customer details
$29
per month
No card needed
$0
forever
$3.99
per 7 days
$4.59
per 7 days
$7.99
per 7 days
Full customer details
$29
per month
Monthly only
Prices in USD. VAT or sales tax is added at checkout. Customer IDs, emails and orders are available for customers known to your store; guests who chat without an account only have the name they typed. What each plan includes
| Feature | Free | Starter | Pro | Pro+ | Business |
|---|---|---|---|---|---|
| Conversation history | 10 days | 30 days | 60 days | 90 days | Any dates |
| CSV, transcript and JSON files | Yes | Yes | Yes | Yes | Yes |
| Choose which files to download | Yes | Yes | Yes | Yes | Yes |
| One row per conversation or per message | Yes | Yes | Yes | Yes | Yes |
| Large exports saved in parts | Yes | Yes | Yes | Yes | Yes |
| Leave out chats the bot handled on its own | — | — | Yes | Yes | Yes |
| Custom start and end dates | — | — | — | — | Yes |
| Choose each customer detail | — | — | — | — | Yes |
| Customer first and last name | Anonymised | Yes | Yes | Yes | Yes |
| Customer ID, email and phone | — | — | — | — | Yes |
| Order count and 3 recent orders | — | — | — | — | Yes |
| Link to the customer in Shopify | — | — | — | — | Yes |
| Messages exactly as written | Anonymised | Yes | Yes | Yes | Yes |
| Option to hide customer details | Always on | Yes | Yes | Yes | Yes |
| Billing | Free | 7 days or monthly | 7 days or monthly | 7 days or monthly | Monthly |
No. Install the extension and it runs on the Free plan straight away: the last 10 days of conversations, with customers anonymised. Upgrade only if you need more history or customer names.
Prices are in US dollars and exclude tax. VAT or sales tax for your country is added at checkout. Our reseller, Lemon Squeezy, handles the tax and sends you a proper invoice.
7 days is a short, one-off way to get a paid plan for a single export. Monthly costs 20–42% less than paying for 7 days four times in a row, so it suits stores that export regularly. Business is monthly only.
Your license key keeps working until the end of the period you paid for. After that, the extension goes back to the Free plan. Files you already exported are yours to keep.
Yes. Open your customer portal from the Account page and switch to another plan. The extension picks up the change the next time it checks your license, at least once a day, or straight away if you click “Check again”.
Shopify Inbox only links a chat to a customer record when the shopper is known to your store. Guests who chat without an account or past order only have the name they typed, so there is no email or order history to add.
As far back as your Shopify Inbox history goes. Business can pick any start and end date; the other plans export the last 10, 30, 60 or 90 days. Big date ranges are saved as several zip files so your browser stays fast.
Each license key can be active in two browsers at once. Remove it from one browser in the extension to use it somewhere else.
Something else? Contact support.
