New The export button Shopify Inbox is missing
A Chrome extension that downloads your customer conversations as a spreadsheet, readable transcripts and JSON, straight from your browser.
No card, no sign-upCustomers anonymised by defaultRuns in your browser
| customer | handled_by | conversation_text |
|---|---|---|
| Customer 1 | staff | [10:02] Customer 1: Hi! Do you ship to Canada? [10:03] Elena (staff): We do, 5–8 business days. |
| Customer 2 | automated | [11:40] Customer 2: Where is my order? |
What you download
Tick any of three formats. Choose one and it downloads on its own, ready to open; choose two or more and they come together in one zip.
conversations.csv
One row per conversation, with the whole chat in one cell, its status, who handled it and topic tags. Prefer one row per message? Switch it in the extension. Opens in Excel, Google Sheets and Numbers.
transcripts.txt
Every conversation written out in order, easy to read, search, or share with your team.
conversations.json
The full export for developers and other tools, with every field in one place.
How it works
Install InboxExport from the Chrome Web Store and pin it to your toolbar.
Open Inbox from your Shopify admin. InboxExport uses the sign-in you already have.
Pick a date range and the files you want, then click Export. They download when it’s done. Very large exports arrive in parts, so your browser stays fast.
Private by default
Names become “Customer 1, 2…”, and names, emails and phone numbers are removed from the messages too. On paid plans, untick one box to see everything as written.
Hi, it’s Maria Customer 1, my email is maria@… [email]
Conversations go straight from Shopify Inbox to your computer. They never pass through our servers, because we don’t have any that see them.
InboxExport only reads. It never replies, closes chats or marks anything as read.
Why merchants export
"Do you ship to Canada?" × 214
Sort a few months of chats and see what customers ask again and again. Then answer it once, on your product pages or FAQ.
Jan – Dec, all kept
Inbox shows conversations on screen, but gives you no file. Keep your own record for disputes, training or audits.
"Is the blue one back?"
Spot the sizes, colours and items customers ask about but can’t find, and decide what to stock next.
Automated vs staff
See which questions your automatic replies handled, which went to staff, and how your team answered. On Pro and up, leave out chats the bot closed on its own.
Paid plans add more history and customer names. Business adds any date range, emails, recent orders and a link to each customer, and you choose which details go in.
Free · 10 daysStarter · 30Pro · 60Pro+ · 90Business · any dates
