Refund policy

When and how you can get a refund for an InboxExport plan.

Try before you buy

The free plan lets you run an export of the last 10 days on your own Shopify Inbox before you buy, so you can check InboxExport works for you.

When we refund

• It doesn’t work for your store: if InboxExport can’t export your conversations and we can’t fix it within 10 business days of you contacting us, we refund your latest payment.
• Duplicate charges: If your card is charged twice for the same order – we will refund you one of the charges back to the original form of payment.

When we don’t

Since access to the tool is instant with a License key provided after checkout and delivered to your Inbox and at the checkout screen – refunds are not available at any point. Cancelling your plan will stop future payments of the tool and keep your plan active until the plan is set to expire.

How to ask

Email our team [email protected] or use the support form with the email you used at checkout and your order number. Refunds go back to your original payment method through our payment system, usually within 5 to 10 business days – however the timeline can vary depending on your card.

Your legal rights

This policy doesn’t affect any rights you have under consumer law where you live.